Terms Of Service Agreement
By signing a contract or agreeing to these terms, you are entering into a legally binding contract for services to be performed. Please read these terms carefully.
1. Estimate and Payment
– This estimate is an approximation and is not guaranteed.
The actual cost may change once all project elements are finalized or negotiated. Prior to any changes in cost, the client will be notified.
– All invoices for services covered by the estimate are payable upon the completion of work or on the date stated on the invoice.
– Any invoices not paid by you on the due date may accrue interest until paid.
2. Installment Plan
– In the event you opt for an installment plan, we require your card information on file.
The installment plan will incur a 6% interest charge on the total bill.
The interest will be applied to the outstanding balance at regular intervals as agreed upon in the installment plan.
3. Services
– Upon acceptance, we will perform the services described in this estimate.
Any additional services requested by you and not included in this estimate will incur additional charges.
– Changes in the specifications, quantities, schedule, or other aspects of the services that are requested or approved by you do not become binding unless accepted in writing.
Any such changes may result in additional or increased charges, and you agree to pay such increased charges.
4. Schedule and Property Access
– The services will be completed in accordance with the schedule agreed upon.
– We have permission to visit the property with little or no notice to assess service needs before the date of service and to check completion after services have been rendered.
– Although we try our best to provide you with an accurate timeframe, there is no set timeframe for the completion of services, and several visits to the property may be required.
The time stated on your appointment is just an arrival window. We will contact you when we are on our way.
5. Taxes
– You will be responsible for the payment of all applicable federal, state, and local taxes.
6. Liability and Claims
– Claims for loss or damage to any shipment must be made within 3 days of the completion of the job.
Claims can be made on the website or by contacting the support line directly during the hours of 10 am-6:30 pm, Monday – Thursday.
– A household goods carrier’s liability for loss or damage to any shipment is $.60 per pound per article, unless the carrier and shipper agree, in writing, to a greater level of liability.
7. Levels of Coverage:
– Claims for loss or damage to any shipment must be made within 3 days of the completion of the job.
Claims can be made on the website or by contacting the support line directly during the hours of 10 am-6:30 pm, Monday – Thursday.
– A household goods carrier’s liability for loss or damage to any shipment is $.60 per pound per article, unless the carrier and shipper agree, in writing, to a greater level of liability.
8. Additional Terms for Moving Services
– This is a contract for moving services and is subject to the terms and conditions on the front and back of this document and any addendum.
– Payment for transportation charges is due prior to unloading at the final destination and can be made with Apple Pay, Cash Apps, Cash, or Credit Cards.
A deposit or card information may be required before the work begins.
– Any damages caused during the move will be rectified, and compensation may be provided in cash or through our contracted handyman’s repair services.
9. Marketing and Notifications
– Client agrees to allow us to utilize any photos, descriptions, reviews, quotes, texts, or videos of the property for marketing purposes.
– By inquiring about our services or doing business with us, you are giving your consent to receive notifications and messages (email or text) regarding our promotions or services.
10. Conclusion
Thank you for agreeing to these terms and conditions, which are in place to ensure everyone’s safety and satisfaction.
If you have any questions regarding these Terms and Conditions, please reach out to us.
You can be confident that our goal is to provide you with the highest quality of service! We look forward to working with you.
Frequently Asked Questions
What types of customers have you worked with?
Keep It Moving Services has had the pleasure of working with a diverse range of customers.
We have assisted:
First-Time Homeowners: Helping them transition into their new homes smoothly.
Military Personnel: Offering specialized services and discounts to those who serve.
Seniors Moving Into Retirement Homes: Providing compassionate and efficient moves for seniors.
Commercial Clients: Relocating businesses and offices with minimal disruption.
Families and Individuals: Ensuring stress-free moves for all types of residential clients.
Our experience with such a wide variety of customers has equipped us to handle any moving situation with professionalism and care.
Describe a recent project you are fond of. How long did it take?
One recent project I’m particularly proud of involved moving a military personnel into his new apartment after he returned to the United States.
This move was especially meaningful to me, as it was my way of giving back to someone who serves our country.
The entire process took about 3 hours, and I handled everything personally.
I made sure to carefully pack and transport his belongings, ensuring a smooth and efficient move.
It was a rewarding experience to help him settle in quickly and comfortably after his service.
What advice would you give a customer looking to hire a provider in your area of work?
Clear Communication: Effectiveness is crucial.
Choose a moving service provider that is responsive, professional, and attentive to your needs.
They should be readily available to answer any questions or concerns you have throughout the moving process.
What questions should customers think through before talking to professionals about their project?
Before contacting Keep It Moving Services about your moving project, it’s helpful to consider the following questions:
What Items Need to Be Moved?
Make a detailed, itemized list of everything you need to move. Include large items like furniture and appliances, as well as smaller belongings.
What is the Timeline for Your Move?
Determine your preferred moving date and any deadlines you have for moving out of your current location and into the new one.
What is Your Budget?
Consider how much you are willing to spend on the move. This will help us tailor our services and any available discounts to fit your budget.
Are There Any Special Requirements?
Think about any special handling requirements for fragile, valuable, or bulky items. Let us know if there are stairs, elevators, or narrow doorways involved.
What Level of Service Do You Need?
Decide if you need help with packing, unpacking, or just the transportation of your items. We offer various levels of service to meet your needs.
Are There Any Restrictions or Considerations?
Identify any restrictions at your current or new location, such as parking regulations or specific move-in/out times.
Having answers to these questions will help us provide you with the best possible service and ensure a smooth and efficient moving experience.
What should the customer know about your pricing (e.g., discounts, fees)?
At Keep It Moving Services, we strive to work within your budget as best we can.
Here are some key points about our pricing:
Discounts: We offer a discount of up to 8% if you can provide a larger down deposit.
Military Discount: For our military clients, we lower our prices to $49 per hour per person as a token of our appreciation for your service.
Fees: The only additional fee you might encounter is a processing fee if you’re paying online.
What is your typical process for working with a new customer?
Our typical process for working with a new customer at Keep It Moving Services is as follows:
1. Initial Inquiry: We start by asking you what items you need to move.
2. Detailed Information: We request an itemized list and photos of the items.
Alternatively, we can come in person to give an accurate estimate.
3. Estimate: After gathering the necessary information, we send you an estimate for your approval.
4. Authorization: Once you authorize the estimate, we proceed with the job.
5. Expectations Document: We provide a document outlining what’s expected to ensure a smooth relocation process.
This process helps us deliver personalized and stress-free moving services tailored to your needs.
Get In Touch
Hours:
Mon – Fri 10:30am – 8:00pm
Sat – Sunday 10:30am – 4:00pm
Phone Number: (609) 598-7190
Address: Burlington, New Jersey
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Should I Use Hourly Or Flat Rate When Moving?
Save Money on Your Next Move: Hourly vs. Flat Rate Pricing Explained
When it comes to planning your next move, saving money often comes down to understanding the pricing structure of moving companies. One of the key decisions you’ll face is choosing between hourly rates and flat rates. This blog post will break down the pros and cons of each, so you can make an informed decision and avoid unnecessary costs.
Hourly Pricing: Pros and Cons
What Is Hourly Pricing?
With hourly pricing, you’re charged based on the time it takes for movers to complete the job.
Cons of Hourly Pricing
1. Uncertain Costs: Since the final price depends on the time spent, unforeseen delays (e.g., traffic, inefficiencies) can increase your bill.
2. Potential for Inefficiencies: If movers aren’t working efficiently, you may end up paying more. Researching reputable companies is essential to avoid this.
3. Time Disputes: There’s a risk of disagreements over when the clock starts or stops.
4. Rushed Work: Customers may rush movers to save money, potentially sacrificing quality.
Pros of Hourly Pricing
1. Transparency: You’re charged only for the time worked, which makes it straightforward for smaller jobs.
2. Better for Local Moves: If your move is under 50 miles and you’ve prepped everything in advance (e.g., packing, disassembling furniture), hourly pricing is often cheaper.
3. Flexibility: Movers can work on your timeline, making it easier to adjust schedules.
Tip: To make the most of hourly pricing, have everything packed and ready to load. This minimizes downtime and saves money.
Flat Rate Pricing: Pros and Cons
What Is Flat Rate Pricing?
Flat rate pricing offers a fixed price for the entire move, regardless of time spent.
Cons of Flat Rate Pricing
1. Risk of Underquoting: Movers take on the risk of underestimating time or effort, which means they may build in a buffer for unexpected issues.
2. Less Flexibility: Flat rates often come with stricter time limits for the job to stay within the quoted price.
3. Potential for Cutting Corners: To stay within the agreed timeframe, movers might rush, increasing the risk of damage.
Pros of Flat Rate Pricing
1. Predictable Costs: You know upfront exactly what you’ll pay, which reduces stress.
2. Easier to Plan: There’s no guessing about how long the move will take or what it will cost.
3. No Pressure on Customers: Since time isn’t a factor, you don’t feel the need to rush movers, ensuring quality work.
4. Better for Long-Distance Moves: For moves over 50 miles or out-of-state, flat rates are often more cost-effective and legally required for interstate moves.
5. Builds Trust: Customers feel confident that there won’t be surprise charges.
Tip: If your move is long-distance or more complex, opt for a flat rate. It provides peace of mind and eliminates the risk of time-based cost overruns.
When to Choose Hourly vs. Flat Rate
• Hourly Pricing: Best for local moves under 50 miles or simple, small-scale moves where you’ve prepped in advance.
• Flat Rate Pricing: Ideal for long-distance moves, complex relocations, or when you prefer a predictable price.
Key Takeaways
• Do your research on movers to ensure efficiency and avoid surprises with hourly rates.
• Prep ahead of time to save money, regardless of the pricing model.
• Choose flat rates for long-distance moves and hourly for local jobs under 50 miles.
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