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Terms Of Service Agreement

1. Legal Compliance

Keep It Moving Services operates in full compliance with the New Jersey Public Movers and Warehousemen Licensing Act and applicable New Jersey regulations (N.J.A.C. 13:44D).

2. Estimates & Pricing

  • All estimates are non-binding unless stated otherwise in writing

  • Final pricing is based on:

    • Actual inventory

    • Time, labor, and conditions on move day

  • Failure to provide accurate inventory may result in price adjustments

3. Booking & Payments

  • A deposit is required to secure your move date

  • Remaining balance is due:

    • At arrival and/or

    • Upon completion of services

  • We accept:

    • Credit/Debit Cards (processing fees may apply)

    • Cash

    • Certified funds

Important: We reserve the right to withhold delivery until all charges are paid.

4. Access & Move Conditions

Clients are responsible for:

  • Parking arrangements

  • Elevator reservations

  • Building requirements (COIs, time windows, etc.)

Delays caused by access issues are billable.

5. Packing & Liability

  • Items packed by customers have limited liability coverage

  • We are not responsible for:

    • Contents of boxes not packed by our team

    • Pre-existing damage

  • We strongly recommend professional packing for fragile or high-value items

6. Limitations of Liability

We are not liable for loss, damage, or delays caused by:

  • Weather or natural events

  • Traffic or road conditions

  • Mechanical issues beyond our control

  • Customer packing or handling

  • Undisclosed fragile or high-value items

7. High-Value & Restricted Items

We do not transport or insure:

  • Cash, jewelry, or important documents

  • Hazardous or illegal materials

High-value items must be declared in advance.

8. Delivery Windows

All delivery times are estimates, not guarantees.

Delays may occur due to logistics or conditions outside our control.

9. Claims Policy

  • Claims must be submitted in writing within 90 days of delivery

  • Supporting documentation (photos, description) is required

  • Claims are processed in accordance with New Jersey regulations

10. Storage & Unclaimed Items

If delivery cannot be completed:

  • Items may be placed into storage at the customer’s expense

  • Unclaimed items may be subject to auction per legal guidelines

11. Right to Refuse Service

We reserve the right to refuse or stop service if:

  • Conditions are unsafe

  • Inventory is misrepresented

  • Payment terms are not met

12. Customer Responsibilities

You agree to:

  • Be present (or assign a representative)

  • Ensure all items are ready at move time

  • Confirm final inventory and walkthrough

13. Entire Agreement

Your estimate, invoice, and Bill of Lading together form the full agreement between you and Keep It Moving Services.

Acknowledgment

By booking services with Keep It Moving Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Frequently Asked Questions

What types of customers have you worked with?

Keep It Moving Services has had the pleasure of working with a diverse range of customers.

We have assisted:

First-Time Homeowners: Helping them transition into their new homes smoothly.

Military Personnel: Offering specialized services and discounts to those who serve.

Seniors Moving Into Retirement Homes: Providing compassionate and efficient moves for seniors.

Commercial Clients: Relocating businesses and offices with minimal disruption.

Families and Individuals: Ensuring stress-free moves for all types of residential clients.

Our experience with such a wide variety of customers has equipped us to handle any moving situation with professionalism and care.

Describe a recent project you are fond of. How long did it take?

One recent project I’m particularly proud of involved moving a military personnel into his new apartment after he returned to the United States.

This move was especially meaningful to me, as it was my way of giving back to someone who serves our country.

The entire process took about 3 hours, and I handled everything personally.

I made sure to carefully pack and transport his belongings, ensuring a smooth and efficient move.

It was a rewarding experience to help him settle in quickly and comfortably after his service.

What advice would you give a customer looking to hire a provider in your area of work?

Clear Communication: Effectiveness is crucial.

Choose a moving service provider that is responsive, professional, and attentive to your needs.

They should be readily available to answer any questions or concerns you have throughout the moving process.

What questions should customers think through before talking to professionals about their project?

Before contacting Keep It Moving Services about your moving project, it’s helpful to consider the following questions:

What Items Need to Be Moved?

Make a detailed, itemized list of everything you need to move. Include large items like furniture and appliances, as well as smaller belongings.

What is the Timeline for Your Move?

Determine your preferred moving date and any deadlines you have for moving out of your current location and into the new one.

What is Your Budget?

Consider how much you are willing to spend on the move. This will help us tailor our services and any available discounts to fit your budget.

Are There Any Special Requirements?

Think about any special handling requirements for fragile, valuable, or bulky items. Let us know if there are stairs, elevators, or narrow doorways involved.

What Level of Service Do You Need?

Decide if you need help with packing, unpacking, or just the transportation of your items. We offer various levels of service to meet your needs.

Are There Any Restrictions or Considerations?

Identify any restrictions at your current or new location, such as parking regulations or specific move-in/out times.

Having answers to these questions will help us provide you with the best possible service and ensure a smooth and efficient moving experience.

What should the customer know about your pricing (e.g., discounts, fees)?

At Keep It Moving Services, we strive to work within your budget as best we can.

Here are some key points about our pricing:

Discounts: We offer a discount of up to 8% if you can provide a larger down deposit.

Military Discount: For our military clients, we lower our prices to $49 per hour per person as a token of our appreciation for your service.

Fees: The only additional fee you might encounter is a processing fee if you’re paying online.

What is your typical process for working with a new customer?

Our typical process for working with a new customer at Keep It Moving Services is as follows:

1. Initial Inquiry: We start by asking you what items you need to move.

2. Detailed Information: We request an itemized list and photos of the items.

Alternatively, we can come in person to give an accurate estimate.

3. Estimate: After gathering the necessary information, we send you an estimate for your approval.

4. Authorization: Once you authorize the estimate, we proceed with the job.

5. Expectations Document: We provide a document outlining what’s expected to ensure a smooth relocation process.

This process helps us deliver personalized and stress-free moving services tailored to your needs.

Get In Touch

Available 24/hours:

Open 24/7, Monday–Sunday (Holiday hours may vary)

Phone Number: (732) 655-2302


GOT QUESTIONS? WE GOT ANSWERS.

Reach out anytime—call, text, or drop us a message. We’re ready to move answers your way

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© Copyright 2026. keepitmovingservices.co. All rights reserved