Licensed & Insured · Background-Checked Crews · NJPM 39PM00500100
CLAIMS & FEEDBACK
Tell Us About Your Experience | File a Claim | We value your feedback & Stand by Our Service.
Central to Southern NJ's most trusted movers
Keep It Moving Services is fully insured, so your belongings are protected every step of the way. Accidents are rare, but when something does happen, we handle it with honesty and speed — not excuses. Our team walks you through your coverage before move day, explains our process clearly, and stays responsive from your first call to final resolution.
We built our reputation on integrity and excellence, and that doesn't stop the moment the truck pulls away. If something isn't right, we want to know — and we want to make it right.
Fully insured on every move
VS
Many movers offer only minimum released-value coverage
We protect your belongings from day one, not just after something goes wrong.
Submit a Claim or Feedback
Claim window: Claims can be submitted starting 3 days after your move has been completed, and up to 90 days from the day of your move.
Our aim is to resolve any claim within 60 days of receiving your claim form submission, images, and relevant documentation.
If you experienced an issue with your move or simply want to share feedback, please fill out the form below with as much detail as possible.
All claims — including damages, missing items, compensation, repairs, and any related insurance needs — are handled through this page as part of our standard claims procedure.
Once submitted, you'll receive a confirmation email with a copy of your responses, and our team will follow up promptly to begin resolving it.
Please note: Submitting this form timestamps your claim with Keep It Moving Services. For urgent matters after submitting, contact our claims line directly at +1 (640) 249-5116.
Our Claims Process
A claim isn't always resolved instantly — items may need to be inspected before repair or replacement. We appreciate your cooperation and patience in this process. Here's what you can expect from us:
1
We review everything.
Once we receive your form, photos, and supporting details, our team begins investigating right away. (Instant Email Confirmation)
2
You'll have a direct point of contact.
Someone from our team will keep you updated by phone or email as we work toward a resolution.
3
We offer a fair resolution.
We'll present a considered settlement offer. If accepted, we move forward with compensation. If not, we're open to working with a neutral third party where appropriate.
STILL have questions?
Frequently Asked Questions
1. What is the time window to submit a claim?
Claims can be submitted starting 3 days after your move has been completed, and up to 90 days from the day of your move. This window ensures you have adequate time to unpack and inspect your items while allowing our team to cross-reference service logs efficiently.
2. What documentation or photos do I need to include?
To prevent delays, please submit clear, well-lit photographs of the damage, your move details/invoice number, and any relevant receipts or inventory notes. Providing comprehensive details upfront helps us resolve your case faster within our 60-day target.
3. What if I notice damage to my walls, floors, or home structure?
Property and structural damages (such as scuffed walls or scratched hardwood floors during transit) must also be reported through this standard claims portal within the official 3 to 90-day claim window. Please include wide-angle and close-up photos of the property damage along with your move details.
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