CLAIMS & FEEDBACK

Tell Us About Your Experience | File a Claim | We value your feedback & Stand by Our Service.

Central to Southern NJ's most trusted movers

Keep It Moving Services is fully insured, so your belongings are protected every step of the way. Accidents are rare, but when something does happen, we handle it with honesty and speed — not excuses. Our team walks you through your coverage before move day, explains our process clearly, and stays responsive from your first call to final resolution.

We built our reputation on integrity and excellence, and that doesn't stop the moment the truck pulls away. If something isn't right, we want to know — and we want to make it right.

Fully insured on every move

VS

Many movers offer only minimum released-value coverage

We protect your belongings from day one, not just after something goes wrong.

Submit a Claim or Feedback

Claim window: Claims can be submitted starting 3 days after your move has been completed, and up to 90 days from the day of your move.

Our aim is to resolve any claim within 60 days of receiving your claim form submission, images, and relevant documentation.

If you experienced an issue with your move or simply want to share feedback, please fill out the form below with as much detail as possible.

All claims — including damages, missing items, compensation, repairs, and any related insurance needs — are handled through this page as part of our standard claims procedure.

Once submitted, you'll receive a confirmation email with a copy of your responses, and our team will follow up promptly to begin resolving it.

Please note: Submitting this form timestamps your claim with Keep It Moving Services. For urgent matters after submitting, contact our claims line directly at +1 (640) 249-5116.

Our Claims Process

A claim isn't always resolved instantly — items may need to be inspected before repair or replacement. We appreciate your cooperation and patience in this process. Here's what you can expect from us:

1

We review everything.

  • Once we receive your form, photos, and supporting details, our team begins investigating right away. (Instant Email Confirmation)

2

You'll have a direct point of contact.

  • Someone from our team will keep you updated by phone or email as we work toward a resolution.

3

We offer a fair resolution.

  • We'll present a considered settlement offer. If accepted, we move forward with compensation. If not, we're open to working with a neutral third party where appropriate.

STILL have questions?

Frequently Asked Questions

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Living room furniture wrapped in blue moving blankets — professional KIMS prep work for a New Jersey move

Free Moving Estimate in NJ: How It Works

September 06, 20267 min read

Get a Free Moving Estimate in NJ — Virtual, Fast, and Accurate

A free moving estimate from Keep It Moving Services gives you a clear, itemized breakdown of your moving costs — no surprise charges, no in-home visit required. We use a virtual estimate process through our online moving estimator, so you can get an accurate quote from wherever you are, on your schedule.

If you’re planning a move across New Jersey — from Burlington County to Middlesex and beyond — here’s exactly how our free estimate works, what it covers, and why skipping the in-home visit doesn’t mean skipping the accuracy.

Living room furniture wrapped in blue moving blankets — professional KIMS prep work for a New Jersey move

What Is a Virtual Moving Estimate?

A virtual moving estimate is exactly what it sounds like: instead of scheduling someone to walk through your home in person, you connect with us online, walk us through your space yourself, and we build your quote from there.

Most NJ movers still default to phone estimates — “how many bedrooms do you have?” — and call it good. The problem is that bedrooms don’t tell the full story. A two-bedroom apartment can have a storage unit, a garage, and an attic’s worth of stuff. Or it can have a bed, a dresser, and four boxes. The call feels like an estimate, but it’s really a guess.

Virtual estimates close that gap without adding an in-home appointment to your schedule. You walk us through your space via our online estimator — room by room, item by item — and we turn that into a real quote.

How Our Free Moving Estimate Works

Our process runs through our online moving estimator at your own pace. Here’s what happens:

1. Enter your basic details.
Start with your move date, bedroom count, and origin/destination. This gives us the baseline for travel time and crew size.

2. Tell us what you have — room by room.
The estimator walks you through each space. You flag which items need special handling (piano, sectional sofa, antiques), which floors they’re on, and whether there are stairs or elevator access issues.

3. Add any extras.
Packing materials, bin rentals, packing services, a storage stop — everything is accounted for here. No “oh, we forgot to mention” surprises on move day.

4. Get your estimate.
Once the form is complete, you’ll see a detailed breakdown of your projected costs. You can also call us directly at (732) 655-2302 and we’ll walk through it with you in real time — line by line, so you understand every number before you commit to anything.

What to Have Ready Before Your Estimate

The more specific you are, the more accurate your quote. Before you start the estimator, it helps to have:

  • A rough item count per room (furniture, large appliances, boxes you already have packed)
  • Your move-out and move-in addresses (including floor number and whether there’s elevator access)
  • Your target move date or a date range
  • Any specialty items — pianos, safes, large artwork, treadmills
  • Whether you want packing help or plan to pack yourself

You don’t need an exact inventory. But the more you can show us, the tighter the number we give you.

Here’s the honest version: early on, we did phone estimates almost exclusively. We’d ask about bedrooms, hear “two-bedroom apartment,” and quote accordingly. Then we’d show up and find out the client also had a storage unit, a garage, a dining set, and four years of accumulated stuff. The move took twice as long. The bill was double what they expected. Nobody was happy — including us. That kind of surprise is avoidable. The virtual estimator exists because we’d rather know the full picture upfront than both of us find out on moving day.

Virtual vs. In-Person: What’s the Difference?

Virtual Estimate In-Person Estimate
Scheduling On your time, no appointment Requires a visit, usually 1–2 weeks out
Accuracy High — item-by-item walkthrough High — physically sees the space
Speed Minutes 30–60 minutes + travel
Best for Most local and residential moves Very large estates, complex specialty moves
KIMS availability Same-day or next day By arrangement

For most moves in New Jersey, a virtual estimate gives you everything you need. It’s the same information in less time — and it’s free either way.

If you have a very large estate or specialty move (think: a multi-floor mansion or a full grand piano plus antique furniture that needs room-by-room planning), we may recommend an in-person walkthrough. We’ll tell you upfront if that’s the case.

Living room staged with moving boxes and wrapped furniture near a brick fireplace — ready for a KIMS residential move in NJ

What Your Estimate Covers

A free moving estimate from Keep It Moving Services is a full breakdown — not a vague “starting at” number. Here’s what it includes:

  • Labor costs — number of movers × hourly rate × estimated hours
  • Travel/drive time — calculated based on your origin and destination
  • Specialty item handling — piano moves, large appliances, oversized furniture
  • Packing materials — shrink wrap, moving blankets, boxes if needed
  • Add-on services — packing/unpacking, bin rentals, storage stops
  • Applicable fees — card processing (~3%), material surcharge (~7%)

Note: a standard Keep It Moving Services job has a $650 minimum. This covers a 2-mover crew with a 3-hour minimum — which handles most smaller moves comfortably.

The Federal Motor Carrier Safety Administration recommends getting at least three written estimates before booking any mover, and being cautious of any company that won’t provide one in writing. KIMS estimates are itemized and on record before you commit.

The American Moving & Storage Association also notes that binding estimates — where the price is locked — offer more protection than non-binding ones, especially for long-distance moves. Ask us about binding options when you get your quote.

Can Keep It Moving Services Help?

We serve local residential moves across 11 New Jersey counties — Burlington, Middlesex, Mercer, Monmouth, Camden, Ocean, Somerset, Hunterdon, Gloucester, Atlantic, and Union. Whether you’re moving across town or across the state, we’ve got you.

Getting started is simple: use the free online estimator anytime, or call (732) 655-2302 and we’ll walk through it together. Have questions before you start? Our frequently asked questions page covers the most common ones.

Two Keep It Moving Services crew members loading a storage unit — your NJ moving estimate covers every item

Frequently Asked Questions

Is a virtual moving estimate as accurate as an in-person one?

For most moves, yes. The key is giving us a complete picture — room by room, item by item — through the estimator. Where phone estimates rely on “how many bedrooms,” our virtual process captures the actual inventory, floor access, and specialty items. For very large estates or complex specialty moves, we may suggest an in-person walkthrough, but we’ll tell you that upfront.

How do I get a free moving estimate from Keep It Moving Services?

Use our online moving estimator anytime — it walks you through each room and generates a detailed quote. You can also call us at (732) 655-2302 and we’ll go through it together. There’s no obligation; estimates are free.

What information do I need for a moving estimate?

Your move date (or range), origin and destination addresses, floor/elevator access, bedroom count, specialty items (pianos, safes, large appliances), and whether you need packing help. The more detail, the tighter the quote.

How much does it cost to hire movers in NJ?

It depends on crew size, hours, and add-on services. KIMS has a $650 minimum for a standard 2-mover, 3-hour job. Beyond that, pricing is based on your specific move — which is exactly what the free estimate calculates. Check our frequently asked questions for more pricing details.

How far in advance should I get a moving estimate?

As early as you can — 4 to 8 weeks out is ideal for peak season (May through September). That said, we handle last-minute and same-day moves too, so don’t assume it’s too late if you’re in a time crunch.

What is included in a moving estimate?

Labor, travel time, specialty item handling, packing materials, and any add-on services you’ve requested. Our estimates are itemized, not ballpark figures, so you can see exactly what you’re paying for before anything is booked.

Can I get an estimate for a same-day or last-minute move?

Yes. Call us at (732) 655-2302 and we’ll tell you what’s available. We can’t always guarantee same-day availability, but we accommodate last-minute requests more often than not — and we’ll give you an honest answer either way.

free moving estimate NJvirtual moving estimateonline moving quote NJmoving estimate NJhow to get a moving estimateNJ movers free quote
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